The Gilman Brothers Company
The Gilman Brothers Company Policies
Claims & Returns
- Quality claims: The Gilman Brothers Company reserves the right to deny claims for any materials when original shipped order exceeds (60) days.
- Shipped dates are noted as “invoice date” on all invoices.
Claim & Return Authorization Form
Terms:
- Net 30 – final determination after form filled out and submitted to accounting
Credit Application
Freight Policy:
- All orders under truck load quantities are FOB Gilman, CT
- Truck Load: Prepaid
- Full Truck Load: Prepaid – up to three stops
Custom Size Requests:
- Cost varies based on product and size.
- MOQ on custom orders is 75,000 sq. ft.
- Please contact your Gilman Brothers Sales Representative for current pricing and availability.
Order Cancellations:
- Stock Items: 20% Re-stocking fee
- Non-Stock Items: Orders canceled or modified after (2) hours upon order placement – any material manufactured is responsibility of buyer for payment at quoted price and is responsible for freight to destination
- Custom-size skids / packaging are the responsibility of the buyer
Samples:
- Samples are free of charge*
- Shipping is the responsibility of the requester
- Sample policy is subject to change without notice
- Resilient® 8.5 X 11 - No charge / Freight Collect
- Resilient® 24 x 36 - No charge / Freight Collect (Limit 2)
- Resilient® 50 x 87 - Sample charge / Freight Collect